The team at The Beauty Bar prides themselves on providing you with exceptional service and quality customer care. All our Service Providers are professional, educated and experienced and will provide you with the best service possible.
We do NOT issue refunds on salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify a salon coordinator within three (3) days of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your hair and/or nails can be visually inspected. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the Service Provider who performed the initial service. As always, it is your decision who you see for your services, but if you elect to see a different Service Provider for your revision, their costs may be higher and you will be responsible to pay for the difference.
We strive for 100% customer satisfaction. Please notify us within 72 hours if you are dissatisfied with our services. Redo appointments will usually be accommodated within 7 days. If the client schedules beyond this time, or chooses to reschedule, the appointment is no longer considered a redo and charges will apply.
We do not ask for any type of fees for missed appointments, however, cancellations are required 24 hours prior to a scheduled appointment. Multiple last-minute cancellations, no-shows, or constant moving of appointments will result in being accommodated on a walk-in basis only or will require a 50% non-refundable deposit to make any appointments in the future.
Arrivals / Appointment Changes
As a courtesy to your Service Provider and to the other clients in the schedule, if you arrive late we may not be able to complete your services as originally scheduled. In some cases, a late arrival may mean we will need to reschedule your appointment. Also, if you request a service which was not originally planned for (i.e.-a partial foil was booked but you prefer a full foil), we may not be able to accommodate that due to how our day is scheduled out.
Any services $150+ or that require 3+ Service Providers will be asked to place a 25% deposit at the time of booking to secure your appointment(s). This deposit will be non-refundable if the appointment is cancelled without a 24 hour notice.