The Beauty Bar Salon & Spa 36 Millett Dr. Auburn, ME 04210

(207) 782-3848

The Beauty Bar Salon & Spa

Relax. Refresh. Re-imagine.

Must read and sign before scheduling

Covid-19 Waiver

Please take a moment before booking an appointment to verify your health and sign our service waiver. Thank you for understanding. We are doing our very best to keep everyone safe during these uncertain times. 

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Our Policies

Satisfaction Gaurantee

Cancellation Courtesy

Every appointment is specially reserved for you! As a courtesy to The Beauty Bar, our staff, and waiting clients, we request a 24-hour advance cancellation notice. Credit card number is required to reserve appointment but will not be charged unless appointment is canceled within 24 hours of scheduled service.

  • No Show, we are sad you missed your appointment . . . since your stylist is unable to fill that spot we will charge you 50% of the services.
  • No-Show, second time, we miss you! And our stylists have been waiting . . . 100% of the services will be due.
  • First cancellation with less than 24 hours notice, no worries . . . things happen. It's on us! Any cancellation after that follows No-Show rules above.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and guests on our waiting list miss the opportunity to receive services. Since the services are reserved for you personally, a No Show fee will apply.


Children

Due to the relaxing nature of the salon and spa experience, we respectfully request children be brought to the salon only when the child is receiving a service. 


Pets

As much as we love our furry friends, please leave your pets at home. It is against regulations for animals to be inside a salon unless it is a service animal.


Gift Cards

Gift Cards may be purchased online or in-store for:

 

  • Any dollar denomination
  • Any service or combination of services. Sorry no tips.


The Beauty Bar is not responsible for lost or stolen cards. They must be presented at the time of the service and are non-refundable.


Returns/Refund Policy

Our online options for purchases of gift cards or gift certificates are non-refundable. All Gift Cards and gift certificates never expire.


Service appointment deposits are refundable with 48-hour prior cancellation.


If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to redo the service. Re-dos are scheduled exactly like regular appointments and are provided at no charge. The only qualification that we make in providing a redo is that you call to schedule the redo within 72 hours of the original service and that the redo be scheduled with the same stylist who provided the service. However, in the case that the original stylist has no time available, or if you feel that the technician is unable to provide the service, an exception may be made and the redo may be scheduled with another technician.

We take great pride in our quality products. If for any reason you are dissatisfied with a product purchase, we will assist you with a prompt exchange or refund within 30 days of purchase. Returned products must be unopened for full refund. 


Trying a Different In-House Stylist

We realize that you may need to switch to a different stylist based on a variety of reasons – schedules, prices, or sometimes just to get a different perspective. Please feel free to ask us for a referral to another in-house stylist. All of our stylists are very supportive of one another. We keep detailed records of your service history and color formulas. All our stylists have equal access to this information. And, don’t forget, we have our own in-house apprenticeship program. Therefore, many of our stylists have received their training from our own senior stylists. In this way, we can ensure that no matter who you see, you will receive the same high-quality service to which you have grown accustomed.


Method of Payment

All major credit cards accepted. A credit card is required to reserve appointments but will not be charged unless the appointment is canceled within 24 hours of scheduled services. Please note that credit cards may be used for the payment of salon products and/or services only. Checks are not accepted. 50% deposit required at booking for appointments over $250.00. Cash tips are preferred but not required. Tippy is available for credit card tips. No tips on gift cards.


 

Extension Refund Policy 

As with all hair extension services, there is NO refund due to the variables and nature of work. Any service issues must be addressed at the time of service for correction. If your service was not done as per the understanding from the consultation, an adjustment or redo service may be requested; (no undo & redo) the unsatisfactory portion of the service free of charge within a 1 week period. 





covid-19 update

Your health is our top priority. All cancellation fees will be temporarily waived to ensure the salon and spa is a safe environment for other clients and staff members. We will not be accepting sick clients. If you or someone you are in contact with are sick within 24 hours of your appointment, please cancel immediately. We will help you reschedule for a later date. We reserve the right to refuse a service if we fell you are ill. 

During this time we will be charging a COVID hazard fee per visit of $6 to help keep our space safe. Thank you for your support!