Salon Policies

Satisfaction Guarantee

Here at TBB we stand by our work. If you are not satisfied with your service, kindly let us know within 7 days of your appointment so we can make it right. *We cannot guarantee color work unless salon recommended products were purchased. Thank you for understanding.

Deposit Policy

Any services $150 or more will require a 25% deposit at the time of booking in order to secure your appointment. This deposit will be non-refundable if the appointment is not cancelled within 24 hours.

Cancellation Policy

We require a 24 hour notice for cancellations or changes to a scheduled appointment. We understand life happens, so, in an effort to be fair to all parties, we adhere to a “3 strikes” policy. Please be aware that we may only have time for the service which was originally booked, if you want to make a change please understand we may not have enough time and may not be able to accommodate due to the way our schedule is booked.

Arrivals

As a courtesy to the client after you, if you arrive late we will complete as much of your treatment as possible, but will end as previously scheduled.

Check Cashing Policy

We do accept personal checks, however a $25 return check fee will be charged for any check returned to us due to insufficient funds. We will no longer be able accept a personal check from any client that has had this occur.

Product Guarantee

We guarantee our products! If you are not satisfied with your purchase, feel free to bring it back. We want you to LOVE your home care products as much as we do.

Exchange (7 day policy)

Please return the product within 7 days of purchase. Let us know why the product didn’t work for you and one of our specialists will be happy to help you! We will make another product recommendation based on your feedback and exchange it.

Refund (7 day policy)

To receive a refund, please return the unopened, unused product within 7 days of purchase.